Privacy notice
What we store, why we store it, and how to have it removed.
File processing
The desktop app parses everything locally and never uploads. The web version uploads temporarily and deletes the file within one hour; it is not kept or analysed.
Registration
We store only your email address and its verification status. It is never linked to any file you process.
Anonymous statistics
We collect anonymous usage events in a self-hosted table (web_events) to improve the product. No statement data, file names, amounts or page details are included.
What we collect
Account data: email address, password hash, login sessions. Device data: a machine code generated on your device (random UUID plus a coarse hardware fingerprint hash). Order data: product, cycle, amount, payment reference and refund/chargeback state from Dodo Payments. Operational logs: IP address, user agent and timestamps for downloads, refund requests and appeals.
Why we use it
To bind a licence to one device, verify entitlements on heartbeat, prevent licence sharing and refund abuse, and answer support requests. We do not sell personal data and we do not use it for advertising.
How long we keep it
Device identifiers are kept for 24 months after the order ends, then deleted. Email codes and one-time download tokens are deleted within days. Invoices and payment records are kept as long as tax law requires.
Your rights
You can access, correct or delete your data. Signed-in users can request early deletion of device data in Account settings. You can also email [email protected]. We respond within 30 days. EU/UK users may complain to their local supervisory authority.
Refunds and device suspension
This is a digital product delivered immediately. A completed refund or chargeback temporarily suspends the licensed device. You can appeal from the member centre or the public appeal form; we reply within 3 business days.
Contact: [email protected] · Last updated 2026-10-31